Welcome to UrusStay Academy, managed by Alanizz Enterprise. This policy outlines our delivery procedures for both digital and physical products purchased through https://academy.alanizz.com.

1. DIGITAL PRODUCTS (Non-Tangible Goods)

For non-tangible products or services (such as online video courses, e-books, and downloadable templates), confirmation of your order and receipt will be communicated via email immediately upon successful payment. Access links, login credentials, and proof of purchase (invoice/receipt) will be delivered directly to the email address provided during checkout. No physical shipping is required.

2. PHYSICAL PRODUCTS Shipping Address

We will only ship physical goods to the shipping address provided during your purchase. Please ensure that the correct address and a reachable phone number are provided when completing your order. We do not ship to P.O. Boxes (Post-Office Box) and only deliver to valid, legitimate shipping addresses.

We will not be liable in the event an incorrect shipping address is provided and goods are returned to us. Any re-delivery of goods to you will incur associated shipping charges, which will be disclosed upon your request for a second delivery attempt.

Change In Shipping Address

If you need to change your shipping address, please email us at alanizz.hq@gmail.com within 12 hours of your order submission. If a request to change the shipping address is made after 24 hours of order confirmation, the customer will be fully responsible for any associated rerouting or additional shipping charges.

Shipping Time

It typically takes between 2 to 5 working days (Monday to Friday) for physical goods to arrive at your destination within Malaysia. Shipments will only be delivered during standard office hours, between 9:00 AM to 5:00 PM on weekdays.

Tracking Number

Once the physical goods are picked up by our shipping partner, the tracking ID for your package will be made available. All shipping updates and communications will be sent via email, WhatsApp, or SMS.

Policy Amendments

We reserve the right to amend this shipping and delivery policy from time to time if deemed necessary, without prior notification or approval from the customer.

Selamat datang ke UrusStay Academy, yang diuruskan oleh Alanizz Enterprise. Polisi ini menggariskan prosedur penghantaran kami untuk kedua-dua produk digital dan fizikal yang dibeli melalui https://academy.alanizz.com.

1. PRODUK DIGITAL (Barangan Bukan Fizikal)

Untuk produk atau perkhidmatan bukan fizikal (seperti akses kursus video dalam talian, e-book, dan template muat turun), pengesahan pesanan dan resit anda akan dimaklumkan melalui e-mel serta-merta selepas pembayaran berjaya. Pautan akses (access links), butiran log masuk, dan bukti pembelian (invois/resit) akan dihantar terus ke alamat e-mel yang diberikan semasa pendaftaran. Tiada sebarang penghantaran fizikal diperlukan.

2. PRODUK FIZIKAL Alamat Penghantaran

Kami hanya akan mengepos barangan fizikal ke alamat penghantaran yang diberikan semasa pembelian anda. Sila pastikan alamat yang betul dan nombor telefon yang boleh dihubungi diberikan semasa melengkapkan pesanan anda. Kami tidak membuat penghantaran ke Peti P.O (Peti Surat) dan hanya menghantar ke alamat penghantaran yang sah.

Kami tidak akan bertanggungjawab sekiranya alamat penghantaran yang salah diberikan dan barang dikembalikan kepada kami. Sebarang penghantaran semula barang kepada anda akan dikenakan caj penghantaran baharu, yang mana jumlahnya akan dimaklumkan apabila anda memohon percubaan penghantaran kali kedua.

Pertukaran Alamat Penghantaran

Jika anda mempunyai sebarang permintaan untuk menukar alamat penghantaran, sila e-mel kepada kami di alanizz.hq@gmail.com dalam tempoh 12 jam selepas pesanan dihantar. Jika permohonan pertukaran alamat penghantaran dibuat selepas 24 jam pengesahan pesanan, pelanggan akan bertanggungjawab sepenuhnya ke atas sebarang caj penghantaran tambahan yang berkaitan.

Masa Penghantaran

Secara kebiasaannya, ia mengambil masa antara 2 hingga 5 hari bekerja (Isnin hingga Jumaat) untuk barangan fizikal tiba di destinasi anda di dalam Malaysia. Penghantaran hanya akan dibuat semasa waktu pejabat, antara 9:00 pagi hingga 5:00 petang pada hari bekerja.

Nombor Penjejakan (Tracking Number)

Sebaik sahaja barang diambil oleh rakan kongsi kurier kami, ID Penjejakan (Tracking ID) untuk bungkusan tersebut akan diberikan kepada anda. Sebarang komunikasi mengenai status penghantaran akan dibuat melalui e-mel, WhatsApp, atau SMS.

Pindaan Polisi

Kami berhak untuk meminda polisi penghantaran ini dari semasa ke semasa jika dirasakan perlu, di mana tiada pemberitahuan awal atau kelulusan daripada pelanggan diperlukan.